Technical Service Representative

Who We Are – KNF

Founded in 1946 by Kurt Neuberger in Freiburg, Germany, KNF is an independent, family-owned company known for its stability and reliability. With 24 subsidiaries worldwide and over 900 employees, we are global technology leaders in the design, manufacture, and distribution of diaphragm pumps and systems for handling gases and liquids. Our strength lies in customized solutions and local support, always close to our customers. 

Our Corporate Values

At KNF, we believe that lasting success stems from a strong, shared corporate culture. Our values are based on trust, care, and collaboration—both internally and externally with customers and partners. We foster an inclusive environment where each person is valued for their skills and uniqueness. We work with team spirit, strategic thinking, and openness to change, always maintaining the high quality and reliability of our solutions. Being part of KNF means actively contributing to global projects with family roots and an international vision. 

KNF Italy

Since 1972, KNF Italy has managed sales and services throughout the national territory. We offer advanced and highly customizable technological solutions for the most demanding sectors: medical, environmental, digital printing, analytical, and others. 

Open Position:

Technical Service Representative
Workplace: Cernusco Sul Naviglio – Milan 

Main Responsibilities

• Full management of the “Complaint & Return” process: customer contact, RMA opening, monitoring incoming materials, initial technical inspection, and subsequent handling of materials (shipment to subsidiaries, repair offers to customers, returns to customers, etc.), closure and reporting.
• Interface and collaboration with internal departments such as: Order Office, Sales Office, Logistics, and Administration.
• Written and spoken communication in English for managing the process with foreign subsidiaries.
• Professional communication and technical support to customers in collaboration with internal departments.
• Accurate tracking of time and costs related to managed processes.
• Participation in technical training and refresher courses at foreign subsidiaries.
• Compliance with safety regulations and company procedures. 

Required Skills

• Technical diploma or degree (mechatronics profile).
• Good spoken and written English.
• Excellent knowledge of MS Office (Excel, Outlook, Word).
• Own vehicle – Category B driving license.
• Previous experience in customer service or complaint management in a technical environment and knowledge of SAP (MM/SD/CS) or CRM systems is a plus. 

Soft Skills

• Effective communication: active listening and clear expression in both Italian and English.
• Empathy and customer orientation (internal and external), with attention to their needs and the ability to handle situations professionally.
• Stress management: ability to remain calm and focused under pressure.
• Organization and precision in carrying out assigned tasks.
• Proactivity: initiative, results orientation, and problem-solving attitude.
• Flexibility and adaptability to changing priorities – ability to work based on importance and urgency.
• Teamwork skills. 

What We Offer

As a dynamic company with a value-oriented culture and flat hierarchies, we offer interesting professional development opportunities in a growing multinational environment.

• Six-month internship contract aimed at employment
• Expense reimbursement
• Daily meal vouchers