Service & Repairs at KNF

For us, reliability is a must. And it doesn’t stop with the sale of one of our products — on the contrary, we want reliability to define every aspect of our service. Therefore, we have made it easy for you to contact us regarding service and repairs.

Your Service Inquiry

1. After completing and submitting the online form, you have already received a confirmation email with the decontamination form attached.

2. You will receive another email with your RMA number and the RMA packing slip. This may take some time.

3. Print the RMA packing slip and the decontamination form.

4. Clean the pump. It must be completely free of pumped media and process residue.

5. Package the pump securely for shipment. Attach the two documents to the outside of the package in a packing slip pocket.

6. Ship the package. We will dispose of your box when we receive the pump.

7. You will receive a receipt.

Service form

Well-Prepared for a Rapid Solution

We have made it as easy as possible for you to get a hold of us whenever you need. Before sending us your pump, we urge you to please carefully fill out the obligatory online service form. This is required so that we can promptly address your concerns. Hazardous residue presents a risk to our employees’ health, and we must be able to rule this out for your sake and ours. Thank you for your support!

Service Information

Preventive Service

Regularly maintaining and testing your pump ensures efficient operation. Please abide by the recommended intervals in the maintenance plan found in the operating instructions so your pump continues to function effectively and reliably. This way you can avoid unplanned interruptions and costs.

Original Spare Parts

We offer suitable original spare parts for every pump. Please only use these in order to ensure a long service life for your pump and to avoid expensive consequential damage. The order numbers are listed in our operating instructions and datasheets.

We are There for You

Pump repairs are conducted by our experienced technicians. The entries you make in your online form are crucial for a quick and straightforward processing. Help us by making the necessary preparations. After we receive your pump, we will disassemble and inspect.

General Repair, Service and maintenance conditions

Get in contact with our experts team

KNF Service & Repairs Team

Working hours: Monday- Friday 8 am to 4 pm

The KNF building in Freiburg-Munzingen in bright sunshine

service.de@knf.com

Telephone

Phone: +49-7664-5909-671