Service & Repairs at KNF

For us, reliability is a must. And it doesn’t stop with the sale of one of our products — on the contrary, we want reliability to define every aspect of our service. Please contact us for all of your product support requests including Return Merchandise Authorization (RMA), Spare Parts, Service and Repair.

Request Product Support

It´s Easy

1. Please complete the online form to request your RMA number. We require that all products being returned to us include a Return Material Authorization (RMA) number.

2. Upon receipt of your request, KNF will review and assign an RMA number. You will then receive your RMA number through a return email.

3. Prior to shipping, please clean the pump; it must be completely free of any media.

4. Pack the pump safely for transport and make sure that your RMA number is clearly marked on the outside of the carton. If possible, also place the RMA document in an envelope outside of the carton.

5. Include a packing list for each carton along with any additional documents. Take care to adequately pack all returns to prevent damage during shipping and handling -- do not pack your product using foam peanuts.

Please note: The RMA number is valid only for the product and quantity listed. Product returns will not be accepted unless they have been approved with an RMA number.

Request RMA number

Reliable Solutions

We have made it easy to reach us whenever you need product support. Before sending us your pump, we urge you to please carefully fill out the online product service form. This is required so that we can promptly address your concerns. Hazardous residue presents a risk to our employees’ health, and we must be able to rule this out for your sake and ours. Thank you for your cooperation!

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Service Information

Preventive Service

Regularly maintaining and testing your pump ensures efficient operation. Please abide by the recommended intervals in the maintenance plan found in the operating instructions so your pump continues to function effectively and reliably. This way you can avoid unplanned interruptions and costs.

Original Spare Parts

We offer suitable original spare parts for every pump. Please only use these in order to ensure a long service life for your pump and to avoid expensive consequential damage. The order numbers are listed in our operating instructions and datasheets.

Repair Shop Team

Pump repairs are conducted by our experienced technicians. The entries you make in your online form are crucial for a quick and straightforward processing. Help us by making the necessary preparations. After we receive your pump, we will disassemble and inspect.

KNF Service & Repairs Team

KNF Neuberger, Inc.

Two Black Forest Road

Trenton, New Jersey 08691-1810

rma.us@knf.com

Telephone

Phone: (609) 890-8600